Reviews
In a word: OUTSTANDING SERVICE!!
This experience began with a personal assessment by Brent, the head of West Heating, with great communication from the office staff (shout out to Shauna B!).
The team of Tony and Riley appeared on time each day, and were bright, courteous, friendly, and very industrious. As we shared with Brent, "These two men are the personification of what all parents hope that their own sons will become".
This was a wonderful experience for us, as Tony and Riley were diligent, resourceful, and neat. They cleaned the work area thoroughly each evening and certainly at the end of the job. They deconstructed the 30-year old original hot water system and replaced everything with an impressively well-engineered system that looks great, is easy to understand and to navigate, and which we are delighted with.
They explained all that they were doing and reviewed everything carefully at the end of the job.
This is the BEST experience we have ever had with home repairs, particularly given the complexity of the job. The team provided long-term security for us, and did so with a cheerful, positive, and impressive attitude. From the very first day on the job, they earned our respect.
Special shout-out to Tony, who demonstrated exceptional leadership and ingenuity in his role as the project leader. His competence and attention to detail set a high bar to which all should aspire. Thank you, Tony!
We are next in line for West Mechanical to install a new Generac generator in addition to a Solar Array with batteries to provide even more security into the future.
We look forward to a similar experience with the next team. Stay tuned for our next review of that project.
We will be happy to serve as a reference for this excellent company at any time.
Thank you, Robb and Bobbie K.”
“A shout out for the excellent service and communication provided by Tiffany, Ryan, Mike and Kyle. You four sorted out my mechanical challenges with my compressor and provided the expertise to remedy the situation. I am a very happy customer!”
“We have been fortunate to work with the folks at West. Every person we worked with; from receptionists to scheduling to plumbing or electrical professionals were all first-rate. Their team arrives on-time, knows what needs to be done, completes their work as well or better than expected and makes sure we are satisfied. When you want the best, make it West.”
“Because of an electrical installation error committed by another HVAC company, our heat pump ran continuously, constantly overheating the master bedroom, sometimes by as much as 15 degrees. When the other company was not able to correct the problem after several attempts, we called West Mechanical for another opinion. Thanks to a team approach involving Tiffany, Brent, Aaron, Kyle and Tony, a complicated problem was identified and completely corrected. Their service was prompt and professional. For the first time in months, our system is operating perfectly. We highly recommend West Mechanical.”
“Honestly, not impressed. Technician was definitely not helpful. Invoice to replace a $39.00 part was over $850.00 and extremely vague. Service department could not justify the excessive cost. Taking my business elsewhere.”
“I was having some issues with my heat pump. Instead of contacting the company first, I left a poor review. I got a call the next day and two guys came by immediately to resolve the issue. I figured these problems were problems that I would have to live with after install. Great customer service. Would recommend. These folks care about what they are doing. I was honestly pretty surprised on how fast they came to help me out.”
“Polite, on time, found some issues during service, set up appt for his return all very easy and professional! Nice guy!”
“Power went out. Brian came out diagnosed and fixed the problem. It wasn’t cheap but the service was timely and everything works now.”
“This was a tricky electrical problem — one that appeared and then disappeared — sometimes everything worked and then suddenly it didn't. Aaron and Brock tracked down the problem, isolated the cause, and fixed the wiring. They were prompt, professional and tidy. I was very happy with their work and will definitely use them and West Mechanical again should the need arise.”
“I will always use West Mechanical for all my electrical needs. Tony has always impressed me with his work and professionalism. Told me if I had any concerns or questions to give the office or him a call, about 10:30pm last night I get home from work and noticed I lost power to my kitchen and dining outlets and it smelled like something was burning so I called Tony and my apologies woke him up and explained to him what I noticed, he was willing to come to my house late night/after hours to attend my concerns. He talked me through what to check and I noticed a chewed up heater cord that I forgot to un-plug it from the outlet which was the burning smell I notice and hit the reset button on my outlet and “MAGIC” everything is working. I want to thank Tony for his Professionalism, Dedication and going above and beyond for us customers.”
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